EngiLab Support > Technical Support Information

EngiLab offers technical support via email at support@engilab.com. Email support questions are normally answered within 24 hours of their receipt.

Our engineering staff would be glad to assist you, both before and after you purchase any product. Technical support will also be provided to trial version users, yet priority will be given to registered users.

Required Support Information

When sending us a support question via email, please be sure to have the following information included:

Operating system being used (Windows 95, 98, NT, 2000, XP etc.)
Name and version of the product being used.
Description of the problem/request.
Detailed instructions on how to reproduce the problem or an input file as an attachment.